Terms + Conditions


Terms of Use:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern "ARK" relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term  “ARK, ARK Fine Jewelry, and Ark and Arrows, LLC” or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use

  • The content of the pages of this website is for your general information and personal non-commercial use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee, express or implied, as to the accuracy, timeliness, performance, completeness or suitability of the information, products and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This site and the products offered for sale are on an “as is “ and “as available” basis. We are free to accept or to reject any orders. We may cancel orders and/or limit quantities of goods ordered.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. The material on this website is protected by copyright which is our exclusive property. Reproduction of this material and any designs it contains is prohibited.
  • All trademarks reproduced in this website, are the property of, or licensed to the operator, and may not be used or reproduced.
  • Unauthorized use of this website may give rise to a claim for damages or injunctive relief and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The following Terms of Service and any other rules posted on our Site constitute an agreement between ARK Fine Jewerly, Ark and Arrows, LLC ("ARK","ARK by Ann Korman" "arkfinejewerly.com",  "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the ARK website and related micro-sites accessed through the URL www.arkbyannkorman.com and related domain names, and any other website or micro-site of ARK (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the Terms + Conditions.

We may modify the Terms + Conditions from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms + Conditions.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about ARK's Privacy Policy before you register to use this Site or any of this Site's services. 

If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.

Please read the Terms + Conditions and check back often. If you do not agree to any change to the Terms + Conditions, then you must immediately stop using the Site.

Copyright

Everything on this site, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. arkfinejewelry.com ( ARK, ARK Fine Jewelry, Ark and Arrows, LLC) grant you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from arkarrows.com. You agree not to access this site by means other than that provided by arkbyannkorman.com.

Returns and Exchanges:

All sales are final.

We are not able to take returns on any item. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from ARK, ARK Fine Jewerly, Ark and Arrows, LLC.

Sales Tax

Sales tax is applicable on all orders shipped within California at the current local rate. Orders shipped outside of California are not liable for sales tax.

International Policy

We are happy to ship internationally! Special shipping fees will apply, please contact info@arkfinejewerly.com for price and delivery estimate. All orders are considered FINAL SALE. Orders are billed in US dollars at the prices shown on our website.

At the moment, we only provide automatic shipment domestically within the 50 United States and Puerto Rico.  For international orders please contact us directly at info@arkfinejewerly.com. 

The purchaser is responsible for all taxes and duties imposed by their country of residence.  Should ARK be invoiced directly from the shipping company after delivery, we will email an invoice for the balance due which will need to be paid immediately.  ARK is not responsible for any delays or other issues that may arise when shipping internationally.

For questions regarding customs fees and laws we suggest contacting your local government. We are unable to mark the merchandise as “gift” or “no commercial value”. 

Wholesale

Please contact us if you are interested in carrying ARK in your store.  

Repairs

We take pride in our craftsmanship and want you to enjoy your jewelry for many years to come.  Please contact us for repair if your item was purchased through our website. Because of varying policies, repairs for items purchased through a store must be handled by that store.

Should you wish to make any alterations to your ARK Fine Jewelry, or require a repair, please reach out to a sales representative at info@arkbyannkorman.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 30 calendar days of purchase and it has been determined that there is an issue with the product.

Please enclose a detailed repair request, your contact information, and the original sales invoice.  We recommend that you package the item securely and ship it via insured mail.  Please allow approximately 4 weeks for a repair assessment. Detailed repair information and a repair charge estimate will be sent to you once the assessment has been completed.  Most damage due to normal wear and tear will be fixed complimentary, though we reserve the right to determine what constitutes normal wear and tear.

*Note: ARK is not responsible for material natural discoloration or damage due to improper care.


Faulty Goods

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
 

Site Information

We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. 

All total carat weight provided is estimated and can be within .05 carats of the stated weight.

Site Imagery

Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size.  Also, be aware every computer monitor has different settings so color and size may vary. 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.

Intellectual Property Rights

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including ARK Software and all HTML and other code contained in this Site, shall remain at all times vested in ARK and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by ARK and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as all information such as the "look and feel" of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files on this Site. ARK tries to ensure that the information on this site is accurate and complete. ARKjems does not warrant or represent that ARK's Content is accurate, error-free or reliable or that your use of ARK's Content will not infringe rights of third parties. Your use of the Web Site is at your risk. ARK by Ann Korman does not warrant that the functional aspects of the web site or content will be error free or that this Web Site, ARK content or the server that makes it available are free of viruses or other harmful components. If your use of this site, or ARK's content results in the need for servicing or replacing property, material, equipment or data, ARK is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "as is" and "as available" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. ARK and its suppliers make no warranties about ARK content, software text, downloads, graphics, and links, or about results to be obtained from using the site. You bear the entire risk of the completeness, accuracy or usefulness of any content found on this site. ARK reserves the right to withdraw, temporarily or permanently, any content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that ARK is not liable to you or any third party for any such withdrawal.

No Commercial Use

This site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

Your Activity

You use this site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms + Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the site.

You agree not to collect or harvest any personally identifiable information, including account names, from the site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the site with respect to any submissions made by them.

We may include hyperlinks on this Site to other websites or resources operated by parties other than ARK, including advertisers. ARK has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off- site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

General

While ARK will use reasonable endeavors to verify the accuracy of any information it places on the site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error- free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms + Conditions shall limit your rights as a consumer under the laws of the State of California.


You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this site by you.


You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms + Conditions.

Disclaimer of Liability

We make no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this website, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disclaimer of Warranty

Except as expressly provided to the contrary in a writing by ARK this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied.  ARK disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site.  ARK does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free.  ARK does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Trademarks

ARK Fine Jewerly and any other product or service name or slogan contained in our site are trademarks of Ark and Arrows, LLC and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of ARK and Ark and Arrows, LLC or the applicable trademark holder.  

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of ARK. Unless specifically stated otherwise, Ark and Arrows, LLC owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon ARK’s intellectual property rights in any manner.

Payment

ARK accepts all major credit cards.  For security, your billing address must match the address on file at your credit card company.  If there is a discrepancy, there will be a delay in processing the order.

ARK does not accept personal checks, money orders, CODs, or Layaway Plans.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Changes & Cancellations

Once an order has been submitted, it is considered final.  We cannot guarantee the purchase can be modified, refunded, or cancelled.

Shipping

All items are handmade to order. All shipments will have a turnaround time of 2 - 6 weeks. If in stock item will ship 2-4 business days after order is placed. You will receive a confirmation email when we receive payment and when it is shipped out.

Orders shipped are shipped using UPS and pricing is dependent on weight and size.

Please make sure to provide an appropriate address for package deliveries.

For security reasons, ARK online purchases require an adult signature upon delivery.  We do not allow for a signature release. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery.  ARK is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves ARK. If your order is sent back to ARK by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.  ARK does not accept shipping accounts provided by the customer.

ARK insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by ARK and transfer of responsibility in the same way.

All purchases are shipped via UPS. Orders are processed Monday through Friday, excluding holidays.  ARK cannot be responsible for unanticipated delays.

 For faster shipping options, please contact us at sales@arkjems.com

Security

ARKjems uses appropriate security measures to protect the information you provide to us.  However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our gross negligence.  ARK will never sell email addresses or physical addresses to third parties.

Order Fulfillment

All fine jewelry orders are custom cast and made to order in Los Angeles, CA.  All orders do not go into production without full advance payment by the customer. Fine jewelry orders take approximately 6 - 8 weeks to produce and ship. Please allow additional production time for Holiday orders to be completed and shipped in time.

Returns & Exchanges

All sales are final. Unfortunately, we are not able to take returns on any item. 

We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from ARK.

Canceling an Order

For Canceling an order  please refer to section called "Changes & Cancellations".

Buying Off-line

We accept most major credit cards. We can take your order in a variety of ways, and yes you will have the same choices of gift-wrap and message. You can telephone us, with your credit card details, at +1 (310) 889-8086, or you can email us at sales@arkfinejewelry.com

Indemnification

You agree to indemnify and hold harmless arkfinejewelry.com, ARK and Ark and Arrows, LLC and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

Choice of Law

By visiting arkarrows.com you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and arkjems.com or Ark and Arrows, LLC.  Any disputes arising between you and ARK shall be settled and determined in Los Angeles, California in any court having jurisdiction thereof. By visiting arkarrows.com you irrevocably submit to the jurisdiction of any of said courts for purposes of resolving such disputes and waive any claims or defense of inconvenient forum or lack of personal jurisdiction.

Modifications to Service/Termination

ARK reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that ARK shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that ARK reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by ARK.

ARK Proprietary Rights

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of ARK. Unless specifically stated otherwise, Ark and Arrows, LLC owns the copyright to the Site, all images on the Site and on all jewelry designs as well as the rights in several trademarks. You agree not to infringe upon ARK’s intellectual property rights in any manner.

Third Party Sites

Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because ARK has no control over such sites and resources, you acknowledge and agree that ARK is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.

No Commercial Use

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Lastly

ARK reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by ARK.

Orders may be placed online at arkjems.com at any time. Orders will be confirmed within 24 hours by a sales representative. If the item is ready before the allotted window, the item will ship as soon as it is complete. You will be notified via email when your order ships.

We cannot guarantee a delivery date, however we will do our best to deliver the item as soon as possible.

Your Consent

By visiting ARK, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
 

How to Contact Us : Please email us at info@arkfinejewerly.com 

 

 

 

©2017 ARK Fine Jewelry. ALL RIGHTS RESERVED