How Quickly Will My Jewelry Ship?

All jewelry is made to order. Our typical production turnaround is 4-6 weeks.

How Can I Track the status of my order?

You will receive an email with your tracking information as soon as we ship your order.

What Shipping Carrier Do You Use?

We offer complimentary FedEx (or UPS) 2 Day Shipping. Orders can only be delivered within the United States and cannot be delivered to PO Boxes or APO/FPO addresses.

Do you ship to P.O. boxes?

We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.

Will my items be safe in transit and delivery?

We insure all packages against theft and accidental damage while in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact info@arkfinejewelry.com

Will I be charged sales tax on my purchase?

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations continue to evolve. We monitor state and local tax laws to ensure compliance. Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Are prices on arkfinejewlery.com subject to change?

Prices on arkfinejewelry.com are subject to change, and are calculated on a piece-by-piece basis.

I Am Unsure of My Ring Size, How Do Your Rings Fit?

All of our rings fit true to North American sizing. We recommend having yourself sized in person at a local jewelry store, or ordering an affordable finger sizing kit like this one. We do not recommend trying to size your finger from a string or paper from an online template. Note that we do offer quarter sizes and sizes not displayed in our product pages — don’t hesitate to reach out if you do not see your size listed online.

Can a Piece Be Customized?

Yes. Whenever possible we are happy to offer customization. Some examples include engraving, ordering a different color metal (rose or white gold) or changing the length of a chain. Some pieces are more challenging to customize but please reach out with any requests!

Where Do You Get Your Materials?

We make jewelry with integrity. ARK is a female-owned small business operating from Los Angeles, where all of our jewelry is produced and designed. The collection is crafted by a small team of skilled artisans who take pride in their work. In the studio, we recycle as much gold as possible. For non-recycled metal, our caster works exclusively with fair trade, fair mined gold. We work with extremely reputable diamond and gemstone dealers both locally and abroad. Our melee (accent diamonds) are conflict-free and consistently sourced from a single supplier. Diamonds over 0.5ct are individually selected and will be sold with a GIA certificate. Colored stones and the rough stone for our inlay are hand selected on a piece by piece basis.

How Do I Care For My ARK Jewelry?

When not being worn, we recommend jewelry be stored in its pouch. It does not like bleach, household cleansers, hard surfaces, or rough and tumble activities. Please note that ultrasonic cleaning is too aggressive for most gemstones. We recommend professional cleanings annually.

What Is Your Return Policy?

Since each and every piece of jewelry is made to order, we do not accept returns. Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to info@arkfinejewelry. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing.

How can I have an item repaired?

Please contact info@arkfinejewelry.com with the name of your piece, a photograph if possible as well as an explanation of the issue. We will contact you once we review your request.

Terms & Conditions

WWW.ARKFINEJEWELRY.COM

TERMS OF SERVICE

Welcome to ARK Fine Jewelry! These Terms of Service, along with any other rules posted on our Site, constitute an agreement between ARK Fine Jewelry, Ark and Arrows, LLC ("ARK", "arkfinejewelry.com", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the ARK website and related micro-sites accessed through the URL www.arkfinejewelry.com and related domain names, and any other website or micro-site of ARK (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the Terms & Conditions.

We may modify the Terms & Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms & Conditions.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy.

Please read the Terms & Conditions and check back often. If you do not agree to any change to the Terms & Conditions, then you must immediately stop using the Site.

Orders

Once an order has been placed, we are unable to modify or cancel your order. Items that are in stock will ship immediately. If an item is not in stock, it will be made to order, and a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are generally between 4-8 weeks. The receipt by you of an order confirmation does not constitute Company's acceptance of an order. Prior to Company's acceptance of an order, verification of information and approval of the order may be required. Company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Company, for any reason. Company reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

We are not responsible for any pieces not purchased directly from ARK, ARK Fine Jewelry, Ark and Arrows, LLC. COMPANY MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT OR SERVICE SOLD. EXCEPT AS EXPRESSLY STATED HEREIN, COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. UNDER NO CIRCUMSTANCES SHALL COMPANY OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS AND BUSINESS INTERRUPTION, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PRODUCT OR SERVICE SOLD OR PROVIDED THROUGH THE COMPANY SERVICES, EVEN IF COMPANY IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY'S LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.

International Policy

At the moment, we only provide automatic shipment domestically within the 50 United States and Puerto Rico. For international orders, please contact us directly at info@arkfinejewerly.com. The purchaser is responsible for all taxes and duties imposed by their country of residence. Should ARK be invoiced directly from the shipping company after delivery, we will email an invoice for the balance due, which will need to be paid immediately. ARK is not responsible for any delays or other issues that may arise when shipping internationally. For questions regarding customs fees and laws, we suggest contacting your local government. We are unable to mark the merchandise as “gift” or “no commercial value”.

Prices

All prices displayed in the Company Services are quoted in U.S. dollars. The company may, in its discretion, restrict delivery to addresses within the United States. The company will add shipping and handling fees and applicable sales/use tax. Products and services offered on this site are available while supplies last. ARK accepts all major credit cards. For security, your billing address must match the address on file at your credit card company. If there is a discrepancy, there will be a delay in processing the order. ARK does not accept personal checks, money orders, CODs, or Layaway Plans. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Sales Tax

Sales tax is applicable and will be charged on all orders shipped within California.

Site Imagery

Product imagery may change without prior notice. Every effort is made to showcase our products with as much detail as possible, but some items may appear larger or smaller than their actual size. Additionally, please note that each computer monitor may display colors and sizes differently.

Colors

We strive to display the colors of our products as accurately as possible on the Site. However, we cannot guarantee that your computer monitor will accurately represent the color of the product.

Product Descriptions

Product images may change without notice. All products are photographed to display as much detail as reasonably possible. Some items may appear larger or smaller than their actual sizes and are not shown to scale. Item descriptions provide approximate dimensions. Please be aware that computer monitors may display colors and sizes differently. If you have any questions regarding the size, color, or any other physical aspect of a particular item, please contact us at Info@arkfinejewelry.com.

Total carat weights provided are approximate estimates and may vary within ± 10% of the carat weight. Carat weight for standard-size rings is based on a U.S. size 6 or 7. All of our rings are standard U.S. sizes. If you do not know your U.S. ring size, we recommend contacting your local jeweler.

Site Information

We make every effort to ensure the accuracy and completeness of our online catalog. However, human or technological errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, even after an order has been submitted. Prices, descriptive information, or imagery may change without notice. If a product's listed price is lower than its actual price, we will contact you to confirm the new price before processing the order. We do not negotiate prices, and we will not honor inaccurate pricing.

Intellectual Property Rights

You acknowledge and agree that all copyright, designs, the "look and feel" of the Site, trademarks, and all other intellectual property and material rights relating to the Content, as described herein, including ARK Software and all HTML and other code contained in this Site, shall remain vested in ARK and/or its respective owners. Unauthorized reproduction or redistribution of the listed Content is prohibited and may result in civil and criminal penalties.

DISCLAIMER

The Website and/or Services may experience intermittent unavailability due to various reasons, including maintenance or technical malfunctions. We assume no liability for any delays, interruptions, errors, defects, or omissions resulting from communication line failures, unauthorized access, or technical glitches. Additionally, we are not responsible for any damages to hardware or software, including computers or mobile phones, arising from the use of the Website and/or Services.

Furthermore, the Internet may be susceptible to security breaches, and while we endeavor to protect user data, we cannot guarantee absolute security. Users should exercise caution when transmitting information over the Internet.

The Company makes no warranties regarding the completeness, accuracy, or currency of the information provided on the Website. Reference to third-party products or services does not constitute endorsement or recommendation by the Company.

NO WARRANTY

The Company provides the Website and Services on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free access to the Website or Services, and we are not liable for any viruses or harmful components.

LIMITATION OF LIABILITY

You agree that the Company and its affiliates are not liable for any damages, whether direct or indirect, arising from the use of the Website or Services, including but not limited to lost profits or data. Our liability is limited to the extent permitted by law, and under no circumstances shall exceed one thousand dollars ($1000). This limitation applies even if we are aware of the possibility of such damages.

INDEMNIFICATION

You agree to indemnify and hold harmless the Company, its vendors, and affiliates from any claims, losses, or damages arising from your breach of these Terms or your use of the Company Services.

NOTICES

All notices to the Company must be in writing and sent to info@arkfinejewelry.com. We may provide notice to you via email or postal mail.

MISCELLANEOUS

These Terms constitute the entire agreement between you and the Company regarding the subject matter herein. You may not transfer your rights or obligations under these Terms without our consent. These Terms are binding on successors and assigns.

CONTENT

We strive to ensure the accuracy of the information on the Website but do not warrant its completeness or reliability. We are not liable for any errors or inaccuracies in the content. The Website may contain links to third-party sites; however, we do not endorse or control these sites and are not responsible for their content or privacy practices.

NO COMMERCIAL USE

The Website is for personal, non-commercial use only. You may not exploit the content for commercial purposes or engage in commercial solicitation on the site.

YOUR ACTIVITY

You are responsible for your use of the Website and agree not to engage in prohibited activities. We reserve the right to deny access to users who violate these Terms.

TRADEMARKS

ARK Fine Jewelry and other trademarks on the site are owned by Ark and Arrows, LLC and may not be used without permission. You agree not to infringe upon our intellectual property rights.

SECURITY

While we take reasonable security measures, we cannot guarantee the absolute security of the Website. You accept the inherent risks of transmitting information over the Internet.

SUBMISSIONS

Any communication or material you send to us is non-confidential and may be used by the Company for any purpose. You agree to grant us the necessary rights to use such communication or material.

CHOICE OF LAW

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the state or federal courts of California.

MODIFICATIONS TO SERVICE/TERMINATION

We reserve the right to modify or discontinue the Service at any time. We may deactivate accounts or cancel orders for violations of these Terms.

ARK PROPRIETARY RIGHTS

You agree not to reproduce, sell, or exploit any portion of the Service or Site without permission. The Site contains copyrighted material owned by ARK.

THIRD PARTY SITES

We are not responsible for third-party sites linked to the Service. Your dealings with these sites are solely between you and the third party.

GENERAL

These Terms constitute the entire agreement between you and the Company. We may amend these Terms at any time, and your continued use of the Website constitutes acceptance of the revised Terms.

You should retain a copy of these terms and conditions for your records.