How Quickly Will My Jewelry Ship?

All jewelry is made to order. Our typical production turnaround is 4-6 weeks.

How Can I Track the status of my order?

You will receive an email with your tracking information as soon as we ship your order.

What Shipping Carrier Do You Use?

We offer complimentary FedEx (or UPS) 2 Day Shipping. Orders can only be delivered within the United States and cannot be delivered to PO Boxes or APO/FPO addresses.

Do you ship to P.O. boxes?

We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.

Will my items be safe in transit and delivery?

We insure all packages against theft and accidental damage while in transit. All orders require signature upon delivery. Once the package is delivered and signed for, we are no longer liable. Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact info@arkfinejewelry.com

Will I be charged sales tax on my purchase?

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. The terms contained herein are subject to change as taxation regulations continue to evolve. We monitor state and local tax laws to ensure compliance. Customer shall be responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence. Your purchase may be subject to use tax unless it’s specifically exempt from taxation. For any purchase which does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

Are prices on arkfinejewlery.com subject to change?

Prices on arkfinejewelry.com are subject to change, and are calculated on a piece-by-piece basis.

I Am Unsure of My Ring Size, How Do Your Rings Fit?

All of our rings fit true to North American sizing. We recommend having yourself sized in person at a local jewelry store, or ordering an affordable finger sizing kit like this one. We do not recommend trying to size your finger from a string or paper from an online template. Note that we do offer quarter sizes and sizes not displayed in our product pages — don’t hesitate to reach out if you do not see your size listed online.

Can a Piece Be Customized?

Yes. Whenever possible we are happy to offer customization. Some examples include engraving, ordering a different color metal (rose or white gold) or changing the length of a chain. Some pieces are more challenging to customize but please reach out with any requests!

Where Do You Get Your Materials?

We make jewelry with integrity. ARK is a female-owned small business operating from Los Angeles, where all of our jewelry is produced and designed. The collection is crafted by a small team of skilled artisans who take pride in their work. In the studio, we recycle as much gold as possible. For non-recycled metal, our caster works exclusively with fair trade, fair mined gold. We work with extremely reputable diamond and gemstone dealers both locally and abroad. Our melee (accent diamonds) are conflict-free and consistently sourced from a single supplier. Diamonds over 0.5ct are individually selected and will be sold with a GIA certificate. Colored stones and the rough stone for our inlay are hand selected on a piece by piece basis.

How Do I Care For My ARK Jewelry?

When not being worn, we recommend jewelry be stored in its pouch. It does not like bleach, household cleansers, hard surfaces, or rough and tumble activities. Please note that ultrasonic cleaning is too aggressive for most gemstones. We recommend professional cleanings annually.

What Is Your Return Policy?

Since each and every piece of jewelry is made to order, we do not accept returns. Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to info@arkfinejewelry. We are always happy to send additional photos and details, or talk through a particular piece over the phone prior to purchasing.

How can I have an item repaired?

Please contact info@arkfinejewelry.com with the name of your piece, a photograph if possible as well as an explanation of the issue. We will contact you once we review your request.

Privacy Policy

ARK Fine Jewelry and Ark and Arrows, LLC (arkfinejewelry.com, "ARK") shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website newsletter, social media, and other related websites (“Site”). By using or purchasing any product through the Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, you are not authorized to use the Site. We may update this Policy at our discretion, and the most recent version shall be posted on the Site, and your continued use of the Site signifies your agreement with any modifications to this Policy.

ARK and its affiliates will not share or disclose your Personal Information to anyone except as described in this policy. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. "ARK" does not collect personally identifiable information from anyone under the age of thirteen. If you are under eighteen and wish to place an order, please ask your parents to do so. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at info@arkfinejewelry.com with "REMOVE" as the subject header.

ARK uses non-personally identifiable information, such as your IP address and the pages that you visit on the site (“Aggregate Information”), to help diagnose problems with our site and servers, to administer the Site, and to improve site-related services and features, and may use a third party to do so. Your aggregate Information may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design, and features. ARK collects personal information that you voluntarily provide to us such as your name, email address, other contact information, and demographic information (“Personal Information”). We may combine your personal Information with Aggregate Information and combine it with information collected from other users or sources to provide you with a better experience. You may access, modify, or delete your Personal Information provided to ARK through your “account profile” on the Site or issue a request to info@arkfinejewelry.com.

Security is important to us, and we are committed to protecting the information we receive from you. However, ARK will not be liable for disclosures of your personal Information due to errors in transmission or unauthorized acts of third parties. We have undertaken commercially reasonable efforts to prevent unauthorized access to your information retained on our servers; however, due to the inherent open nature of the Internet, ARK cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Please note that ARK Fine Jewelry reserves the right to and may disclose personal Information as required by law or to investigate any suspected conduct which we deem improper. If ARK changes ownership through an acquisition, merger, sale, or other change of business status, it reserves the right to transfer or assign the right to use your personal Information collected from the Site. ARK processes personal information on our servers in the United States of America. Your personal information may be transferred to, and used by, entities located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Such export is a requirement of providing your information to ARK, and you consent to such transfer and use in all respects.

The site and ARK Fine Jewelry email messages may contain links to the websites of third parties. ARK is not responsible for the privacy practices or the content of such other websites, and such links are provided for your convenience and reference only. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.

All order information sent to arkarrows.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, to use SSL security, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.

Privacy should be an important consideration when making decisions about purchasing online. We promise responsible handling of sensitive customer information, and the following details our policy regarding the information we collect from our customers and what we do with it. By using our website, you are agreeing to the terms of this privacy policy.

Your California Privacy Rights

As provided by California Civil Code Section 1798.83, a California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California customer") is entitled to request information about whether the business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed. However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customers' Personal Information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent the disclosure of Personal Information and providing a cost-free means to exercise that right. Except as expressly stated in this Privacy Policy, we do not share information with third parties for their direct marketing purposes unless you affirmatively agree to such disclosure -- typically by opting in to receive information from a third party that is participating in some activity described on our site. If you do ask us to share your information with a third party for its marketing purposes, we will only share information in connection with that specific activity, as we do not share information with any third party on a continual basis. To prevent disclosure of your Personal Information for use in direct marketing by a third party, do not opt in to such use when you provide Personal Information on our site. Please note that whenever you opt in to receive future communications from a third party, your information will be subject to the third party's privacy policy. If you later decide that you do not want that third party to use your information, you will need to contact the third party directly, as we have no control over how third parties use information. You should always review the privacy policy of any party that collects your information to determine how that entity will handle your information.

However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its privacy policy) a policy of not disclosing customers’ Personal Information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of Personal Information and

Links

The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send their own cookies to you and may collect data and make use of that data in ways that this Site would not. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the Privacy Policies and terms of use linked or referenced in the websites you enter.

As required, this Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against ARK Fine Jewelry, ("ARK" Ark and Arrows, LLC), the company or any third party or any of their respective directors, officers, employees, agents or representatives; nor will the existence of this Privacy Policy or its application impose or add to any obligations or liability upon ARK Fine Jewelry or "ARK" that this company does not already otherwise have under law.

Notification of Changes

If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users in advance by email and users will have a choice as to whether or not we use their information in this different manner. Unless permission to use information in another manner is granted, we will only use information in accordance with the privacy policy under which the information was collected.

If you have any questions regarding this Policy or are a California resident and would like a notice describing what categories of customer information we share with third parties or corporate affiliates for direct marketing purposes, please submit a written request to: info@arkfinejewelry.com.

Please exit the site immediately if you do not accept this Privacy Policy or are accessing the site in a country or other territory where use of the Site is not permitted.

We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.