Shipping & Returns
Shipping and Returns Policy
Enjoy free 2-day domestic shipping with your order.
All our jewelry is made to order. Our typical production turnaround is 4-6 weeks. You will receive an email with your tracking information as soon as we ship your order.
We offer complimentary FedEx (or UPS) 2 Day Shipping. Orders can only be delivered within the United States and cannot be delivered to PO Boxes or APO/FPO addresses.
We are unable to ship to P.O. boxes. If you entered a P.O. box as your delivery address, we will contact you for an alternative address. Please note any changes to your shipping address may delay delivery.
We insure all packages against theft and accidental damage while in transit. All orders require an adult signature upon delivery. Once the package is delivered and signed for, we are no longer liable.
Each piece of our jewelry is handmade and subject to an intensive quality control process before it is sent to you. We encourage you to inspect each package immediately upon receipt. Should you receive an item you believe to be damaged, please contact firstname.lastname@example.org
Returns and Exchanges:
No Returns. All sales are final.
Because most of our pieces are made to order, we do not accept returns or exchanges on any item.
Our number one priority is that you love your new jewelry. If you are unsure about any aspect of a piece, please do not hesitate to reach out directly to email@example.com. We are always happy to send additional photos and details or talk through a particular piece over the phone prior to purchasing.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from ARK, ARK Fine Jewelry, Ark and Arrows, LLC.
Our team is here to answer any questions you may have. Please email us at firstname.lastname@example.org with any questions